Shipping policy

1. Shipping Coverage

We ship orders within Japan only. International shipping is not available.

2. Order Processing Time

• Orders are processed within 5 business days after payment confirmation.

• Processing times may be longer during peak seasons, public holidays, or due to unforeseen circumstances.

3. Shipping Methods & Delivery Time

We use reputable domestic carriers to deliver orders. Estimated delivery times are:

• Standard Shipping: 2-4 business days after dispatch.

Delivery times are estimates only and may vary due to carrier delays, natural disasters, weather conditions, or other external factors.

4. Shipping Fees

• Customers are responsible for all shipping costs, which will be ¥900 for all deliveries within Japan.

• Shipping fees are non-refundable under any circumstances.

5. Tracking & Delivery

• Once an order has shipped, we will provide a tracking number via email. Customers can track their package through the carrier’s website.

• If the recipient is unavailable at the time of delivery, the carrier may leave a notice for redelivery arrangements.

• We are not responsible for delivery failures caused by incorrect addresses, unclaimed packages, or customer unavailability.

6. Delayed, Lost, or Undelivered Shipments

• We are not liable for delays, loss, or undelivered shipments caused by the shipping carrier or factors beyond our control.

• If a shipment is delayed significantly, customers should contact the shipping carrier directly with the provided tracking information.

• If a package is confirmed lost by the carrier, we will investigate and determine whether a replacement or refund is applicable.

7. Damaged or Incorrect Items

• Customers must inspect their package upon arrival.

• If an item arrives damaged or incorrect, the customer must contact us within 7 days of receiving the order at info@030tokyo.com with photos of the damaged or incorrect item and the packaging.

• If the claim is approved, we will provide a replacement or refund as required by Japanese law.

8. Return of Undeliverable Packages

• If a package is returned due to an incorrect shipping address, refusal, or failure to collect, the customer is responsible for any additional shipping fees for resending.

• If the customer chooses not to have the package resent, a refund will be issued excluding shipping fees.

For any shipping-related inquiries, please contact us at info@030tokyo.com before placing an order.