Refund policy

Return and Refund Policy

1. Returns and Exchanges

Under Japanese law, we are not required to accept returns or exchanges unless the item is defective, damaged, or does not match its description. Therefore, we do not accept returns for customer convenience (e.g., change of mind, wrong size, or preference).

If you receive a defective, damaged, or incorrect item, please contact us at info@030tokyo.com within 7 days of receiving your order. We will evaluate the issue and arrange for a replacement or refund if necessary.

2. Non-Returnable Items

We do not accept returns for the following items:

- Perishable goods (e.g., food, flowers, plants).

- Custom-made or personalized items.

- Personal care products (e.g., beauty or hygiene items).

- Hazardous materials, flammable liquids, or gases.

- Sale items and gift cards.

If you are unsure whether your item is eligible for a replacement or refund, please contact us before purchasing.

3. Refunds for Defective or Incorrect Items

If your return is approved due to a defect or shipping error, we will process a refund within 10 business days via the original payment method. Processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days of approval, please contact us at info@030tokyo.com.

For any questions regarding our return policy, please contact us at info@030tokyo.com.