FAQ

Most of them, yes: there is only one of each. Once sold, a piece moves to the sold archive, and we rarely restock. If you like something, don’t wait too long.

Where we have them, measurements are on the product page under “Size & measurements”. If anything is unclear, email info@030tokyo.com or DM us on Instagram with the product name.

Pieces in the online shop are also in our shop in Shibuya, where you can try them on. Because each piece is one of a kind, whoever buys first, online or in the shop, gets it. We can’t hold or reserve pieces.

Not at the moment: we don’t offer tax-free sales.

Not at the moment.

Send a few photos or a link to your work to info@030tokyo.com or by DM on Instagram. See who we carry on the designers page.

Within Japan, shipping is free on orders from ¥30,000; otherwise it is ¥1,000 (Hokkaido and Okinawa ¥1,500), including tax. Pickup at our shop in Shibuya is free. Event tickets don’t count toward the free-shipping amount.

We ship with Yamato within 2–4 business days after payment, and delivery usually takes 1–3 days. We email you a tracking number when it ships. You can pick a delivery time slot at checkout.

Yes, by EMS to Hong Kong and Singapore (¥3,500 + ¥1,000 per additional item) and to Australia, New Zealand and Canada (¥5,500 + ¥1,500 per additional item). Import duties and local taxes are paid by the recipient. More on the shipping page.

Yes, for free: choose “Free pickup at our shop in Shibuya” at checkout. We email you when it’s ready; collect it during opening hours within 14 days of our email.

Credit cards (Visa, Mastercard, JCB, American Express, Diners Club, Discover), Apple Pay, Google Pay, PayPay, Rakuten Pay, d Barai, au PAY, Merpay, konbini (convenience store), bank transfer, Pay-easy and Paidy (pay next month). Payments are processed by KOMOJU. Konbini and Pay-easy must be paid within 3 days, bank transfer within 14 days; unpaid orders are cancelled automatically after that.

Prices for orders within Japan include consumption tax. Orders shipped abroad are charged the same price; as exports, they are exempt from Japanese consumption tax.

We don’t accept returns, exchanges or cancellations for a change of mind. If an item arrives damaged or defective, or you receive the wrong item, email info@030tokyo.com as soon as possible (ideally within 7 days) with your order number and photos, and we replace or refund it at our cost, shipping included. See returns.

On the order status page, with your order number and email address.

Nothing is shipped: after paying you get an order email, and your name goes on the guest list. Show the email at the door. Tickets are valid on the event date.

Online and door tickets share one stock, so if any are left you can buy one at the shop on the day.

We refund you in full. If someone else is coming in your place, let us know at info@030tokyo.com beforehand.

Yes, see host an event.

Fuji Building 1F, 1-3-2 Jinnan, Shibuya-ku, Tokyo. Mon–Wed 12:00–20:00, Thu–Sun 12:00–23:00. See visit.

We don’t take bookings: just come in whenever you like.

Cash, credit and debit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover, UnionPay), contactless and phone wallets such as Apple Pay, transport IC cards (Suica, PASMO and others), iD, QUICPay, PayPay, d Barai, Rakuten Pay, au PAY, Merpay, WeChat Pay and Alipay+.